Privacy Policy

This Privacy Policy explains how Monza Gruppo d.o.o., trading as Jet Ski Dubrovnik ("we", "us", "our"), collects, uses and protects your personal data when you visit our website, contact us, or book a tour. We are committed to handling your data in line with the EU General Data Protection Regulation (GDPR) and Croatian data protection law.

1. Who we are

This website, jetskidubrovnik.com, and the jet ski tours offered through it are operated by Monza Gruppo d.o.o., Od Gaja 56, 20000 Dubrovnik, Croatia (OIB: 54419028561), trading as Jet Ski Dubrovnik. For any privacy questions, contact us at info@jetskidubrovnik.com.

2. What data we collect

Depending on how you interact with us, we may collect:

• Contact details — name, email, phone number, when you contact us or make a booking.
• Booking details — your chosen tour, date, group size and any add-ons.
• Licence and ID verification — checked in person before your tour, as required by Croatian maritime law. We do not retain copies unless legally required.
• Website usage data — information about how you use our site, such as pages visited and device type, collected via cookies only with your consent (see section 7).

3. How we use your data

• To process and confirm your booking and provide the tour (performance of a contract).
• To respond to your enquiries by email, phone or WhatsApp.
• To meet legal and safety obligations under Croatian maritime law.
• To measure how our website and advertising perform, only with your consent.

4. Booking and payment processing

Bookings are processed through our booking provider, RentoraAI. When you book, the details you enter are handled by that provider to manage availability, confirmation and payment. We recommend reviewing their privacy terms. Card payments are handled by secure payment processors — we do not store your full card details.

5. Who we share data with

We do not sell your personal data. We share it only with:

• Our booking and payment providers, to complete your reservation.
• Google, for website analytics and advertising measurement — only if you consent to cookies (see section 7).
• Meta (WhatsApp), if you choose to contact us via WhatsApp — messages are subject to WhatsApp's own terms and privacy policy.
• Authorities, where required by law (for example, maritime safety obligations).

6. How long we keep your data

We keep booking and contact records only as long as necessary for the purposes described here and to meet legal obligations, after which they are deleted or anonymised.

7. Cookies, consent and advertising measurement

Our website uses two kinds of cookies and similar technologies:

• Essential — needed for the site to work (for example, remembering your cookie choice). These do not require consent.
• Measurement & advertising (Google) — used to understand how visitors use the site and to measure whether our Google ads lead to bookings or enquiries (Google Ads conversion tracking). These are set only if you click "Accept" in our cookie banner. If you decline, no advertising or analytics cookies are placed.

Legal basis: your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time — withdrawing consent does not affect the lawfulness of processing before withdrawal. You can change your choice whenever you like:

Manage cookie preferences

You can also control or delete cookies in your browser settings. For more on how Google uses data, see Google's policy.

8. Your rights

Under GDPR you have the right to access, correct, delete or restrict the use of your personal data, to withdraw consent, and to object to processing or request data portability. To exercise any of these rights, email info@jetskidubrovnik.com. You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).

9. Data security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the revised date.