Privacy Policy

This Privacy Policy explains how Monza Gruppo d.o.o., trading as Jet Ski Dubrovnik ("we", "us", "our"), collects, uses and protects your personal data when you visit our website, contact us, or book a tour. We are committed to handling your data in line with the EU General Data Protection Regulation (GDPR) and Croatian data protection law.

1. Who we are

This website, jetskidubrovnik.com, and the jet ski tours offered through it are operated by Monza Gruppo d.o.o., Od Gaja 56, 20000 Dubrovnik, Croatia (OIB: 54419028561), trading as Jet Ski Dubrovnik. For any privacy questions, contact us at info@jetskidubrovnik.com.

2. What data we collect

Depending on how you interact with us, we may collect:

• Contact details — name, email, phone number, when you contact us or make a booking.
• Booking details — your chosen tour, date, group size and any add-ons.
• Licence and ID verification — checked in person before your tour, as required by Croatian maritime law. We do not retain copies unless legally required.
• Website usage data — anonymised analytics such as pages visited and device type, via cookies (see section 7).

3. How we use your data

• To process and confirm your booking and provide the tour.
• To respond to your enquiries by email, phone or WhatsApp.
• To meet legal and safety obligations under Croatian maritime law.
• To improve our website and understand how visitors use it.

4. Booking and payment processing

Bookings are processed through our booking provider, RentoraAI. When you book, the details you enter are handled by that provider to manage availability, confirmation and payment. We recommend reviewing their privacy terms. Card payments are handled by secure payment processors — we do not store your full card details.

5. Who we share data with

We do not sell your personal data. We share it only with:

• Our booking and payment providers, to complete your reservation.
• Analytics providers (e.g. Google), in anonymised form.
• Authorities, where required by law (for example, maritime safety obligations).

6. How long we keep your data

We keep booking and contact records only as long as necessary for the purposes described here and to meet legal obligations, after which they are deleted or anonymised.

7. Cookies and analytics

Our website uses cookies to function correctly and to measure traffic. Analytics cookies help us understand which pages are useful. You can control or disable cookies in your browser settings; some site features may not work fully without them.

8. Your rights

Under GDPR you have the right to access, correct, delete or restrict the use of your personal data, and to object to processing or request data portability. To exercise any of these rights, email info@jetskidubrovnik.com. You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).

9. Data security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the revised date.